Technical Support
Availability and responsiveness
An agile and proactive team
Service & Technical Support — words you hear everywhere: from suppliers, customers, colleagues, partners… But what does it really mean?
For Alliance Bio Expertise (ABE), it rests on three core pillars:
◉ Manufacturer’s experience: you benefit from over 20 years of expertise within the ABE team in servicing and maintaining automated laboratory equipment, with multilingual skills to meet your international needs.
◉ Local network of experts: your local distributor is part of our exclusive global network. Our partners receive extensive training both at our headquarters in France and around the world (Europe, Asia, Africa, Middle East, Americas). They are carefully selected for their service-oriented approach and unwavering focus on customer satisfaction.
◉ Availability and responsiveness: our team is easily reachable by email, WhatsApp, or phone. Wherever you are on the globe, we deploy all necessary means to provide you quickly with relevant, tailored expertise.
Calibration Services
ABE also provides calibration services for your air samplers, ensuring accuracy and compliance. Calibrations are performed at 100 L/min or 200 L/min flow rates. Calibrated models include:
◉ Current models: AIRWEL, AIRWEL+
◉ Older models: BC100, Sampl’air Lite®, Sampl’air Pro®
You can send your units to our facility or request onsite calibration.
Warranty
ABE offers a 12-month warranty on the full range of microbiology automation products from the dispatch date. This warranty covers manufacturing defects and faulty components. All returns must be accompanied by a Returned Materials Authorization (RMA) number.
Thanks to our carefully selected network of distributors located in over 90 countries, choosing Alliance Bio Expertise means benefiting from local service and optimal availability. Wherever your laboratory is based, you can rely on responsive, personalized support close to you, ensuring your microbiology projects succeed efficiently.
